Toksmimi Foods (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or shop with us at toksmimifoods.co.uk.

1. Who We Are

Toksmimi Foods  30 Saint Mary’s Gate, Rochdale, OL16 1DZ Email: info@toksmimifoods.co.uk Phone: +44 7440 277 896

We are the “data controller” of the personal information we collect from you.

2. Information We Collect

We may collect and process the following data about you:

• Identity data — name, title
• Contact data — billing address, delivery address, email address, phone number
• Order data — details of products you have purchased, order value, order history
• Payment data — we do not store full card details. Payments are processed securely by Stripe, who handle this data under their own privacy policy
• Technical data — IP address, browser type, device information, time zone setting
• Usage data — information about how you use our website
• Marketing data — your preferences for receiving marketing from us, if you opt in

3. How We Collect Your Data

• Directly, when you create an account, place an order, sign up to a newsletter, or contact us
• Automatically, through cookies and similar technologies as you use our site (see our Cookie section below)
• From third parties, such as our payment processor, delivery partners, or analytics providers

4. How We Use Your Information

We use your data to:

• Process and deliver your orders
• Manage your account
• Send order confirmations and delivery updates
• Respond to enquiries and customer service requests
• Send marketing communications, where you have opted in (you can unsubscribe at any time)
• Improve our website and services
• Prevent fraud and comply with legal obligations

5. Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases:

• Contract — to fulfil an order you have placed with us
• Legal obligation — e.g. keeping records for tax purposes
• Consent — for marketing emails and non-essential cookies
• Legitimate interests — to improve our services and prevent fraud, where this does not override your rights

6. Sharing Your Information

We may share your data with:

• Payment processors, to take payment securely
• Delivery/courier partners, to fulfil your order
• IT and website hosting providers
• Regulators or law enforcement, where required by law

We do not sell your personal data to third parties.

7. Cookies

Our website uses cookies to improve your browsing experience, remember items in your basket, and understand site usage. You can control cookies through your browser settings. [If using a cookie consent banner, describe it here and list cookie categories: essential, analytics, marketing.]

8. Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes we collected it for, including for legal, accounting, or reporting requirements (typically 1year for order and tax records).

9. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict certain processing
• Request data portability
• Withdraw consent at any time (e.g. unsubscribe from marketing)

To exercise any of these rights, contact us at info@toksmimifoods.co.uk.

You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk if you believe your data has been mishandled.

10. Data Security

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

12. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: info@toksmimifoods.co.uk Phone: +44 7440 277 896 Address: 30 Saint Mary’s Gate, Rochdale, OL16 1DZ